Associate Engineer (L1 / L2) - IT & System Support

• Service Location: Island-wide
• Remuneration: Negotiable

Minimum Requirements to be Fulfilled

• Age below 35 years.
• Minimum higher diploma or part qualification in IT, Networking, Computer Science or related areas.
• Having vendor certification is considered a value addition.
• Should have 2 - 4 years of work experience attached to technical support or information technology.
• Prior experience in a corporate IT support environment will be an advantage.

Required Technical Knowledge

• Expertise in Microsoft Windows 10 & 11, Microsoft Server operating systems, desktop applications, and cloud services such as (Office 365) including installation, configuration, administration, and troubleshooting.
• Should have hands-on experience in hardware system troubleshooting in desktops, laptops, printers, servers, etc.
• Skills in LAN services and IP addressing with ability to configure routers, switches, and wireless access points.
• Configuring, administrating and troubleshooting WAN services such as internet, VPN (IP-VPN / IP Sec) with a better understanding in routing, switching technologies.
• Hand-on experience in install and configure email services (POP / SMTP / IMAP) and email clients.
• Better knowledge in information security aspects, type of threats and prevention methods, end point protection, firewall systems, data backup systems including network-attached storage and cloud storage application.

Successful Candidate Must Have

• Good verbal and written communication skills in English and Sinhala, or Tamil languages.
• Ability to maintain excellent customer support records and satisfy them with your service.
• Should be a good listener, speaker, and quick learner, follow the instructions and assigned duties of the team leaders.
• The ideal candidate would be a good team player with multitasking capabilities and the ability to work calmly in high-pressure, challenging customer environments islandwide.
• Should be willing to travel and work with different customers in different environments/sites island-wide.
• Having a valid driving license will be an added advantage, not essential.